We complained to the Better Business Bureau (BBB) about our builder's either baiting and switching us or their inability to estimate properly and for the erosion that occurred after the rains came. Here is how our complaint was managed: 1. We filed our complaint. 2. The builder responded by blaming us for overspending and said the cause of the erosion was our failure to landscape the property. 3. We rebutted the builders response with facts. 4. The builder replied with a simple, "we disagree with the facts." 5. The BBB closed the complaint with "Complaint resolved... business made every reasonable effort to resolve." 6. Of course the complaint never approached a resolution, but because the consumer doesn't pay for membership in the BBB and the business does, who do you think the BBB is likely to side with in a case like this one? 7. When someone goes the the BBB website to check out this builder they see only the moniker "Complaint resolved... business made every reasonable effort to resolve" and it appears that the business abides by acceptable business practices. Read our entire BBB Complaint and judge for yourself. This builder and his lawyer know exactly how to respond to BBB complaints so that it doesn't reflect poorly on them in the BBB's web site. The tactics are simple: 1. Respond to the complaint by blaming the complainant. 2. Let the complainant rebut. 3. Disagree with the complainant's rebuttal. 4. Wait for the BBB's disposition of "Complaint resolved... business made every reasonable effort to resolve."